Returns Policy
Clé de Coeur requires items to be returned within 10 days of delivery. Items must be returned undamaged and in their original packaging. Damaged or defective items must be reported within 2 days upon delivery. We issue refunds via store credit. Return packages must include a shipping slip including name, products returned, order number, and email. Shipping costs must be covered by the customer and we do not refund original shipping costs nor are we liable for lost, damaged, or stolen packages.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the checkout page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Returns Policy
Clé de Coeur requires items to be returned within 10 days of delivery. Items must be returned undamaged and in their original packaging. Damaged or defective items must be reported within 2 days upon delivery. We issue refunds via store credit. Return packages must include a shipping slip including name, products returned, order number, and email. Shipping costs must be covered by the customer and we do not refund original shipping costs nor are we liable for lost, damaged, or stolen packages.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the checkout page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
